CLICK HERE TO START eCONSULT
Welcome to Alexandra Surgery
-ü For other languages, click [Translate this page] in the right upper hand corner. (works in Google Chrome)


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E-MAIL OUTAGE 💻⚠️
13.Nov.2026, 8a.m.
You may have heard this morning news of problems with Microsoft services.
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Unfortunately we also cannot use our email system.
Please do not send us email for things that cannot wait.
For urgent matters please telephone 020 88882518 📞. We expect the phones to be busier than usual, please bear with us.
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We are unsure whether eConsult requests can reach us safely.
If you have requested urgent help and do not hear back by late afternoon, please telephone us.
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You are, naturally, welcome to visit the surgery reception.
Kindly note we no longer have a working fax machine.
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Our apologies for circumstances beyond our control.
The admin team
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NEW SEASONAL FLU VACCINE IS NOW AVAILABLE
Video:
Text:
About influenza vaccine
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WHEN WEBSITE GOES DOWN
We are aware that the website would not load earlier (7 July 2026). We have tracked this down to an issue with the hosting. This has now been resolved. Our apologies for any inconvenience.
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For future reference, if this ever happens again, you can contact us directly via the eConsult website:
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Primary Care Network (PCN)
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You and Your General Practice (YYGP)
NHS England has developed YYGP to
- help you understand what you may expect from your GP
- suggest how you can get the best from your GP team
- enable you to provide feedback or raise concerns with your GP
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You and your general practice – English
You and your general practice –Bengali: আপনি ও আপনার জেনারেল প্র্যাক্টিস
You and your general practice –Chinese: 您和您的全科诊所
You and your general practice –French: Vous et votre cabinet de médecine générale
You and your general practice –Hindi: आप और आपकी जनरल प्रैक्टिस
You and your general practice –Polish: Ty i Przychodnia Twojego Lekarza Rodzinnego
You and your general practice –Turkish: Siz ve Aile Hekimliğiniz
You and your general practice –Urdu: آپ اور آپ کے جنرل پریکٹس
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NHS England explanation:
👉 https://www.england.nhs.uk/publication/you-and-your-general-practice/
The link for feedback:
will go live on 15 September 2025
Our patient charter
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We provide access online, by telephone and in person.
ONLINE ACCESS:
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CONTACT FORM - SEND REQUESTS TO PRACTICE STAFF
for HEALTH ADVICE, REPEAT PRESCRIPTION, MEDICAL CERTIFICATE,
From now until end of July 2025, we offer a choice of two Contact Forms. You only need to use one or the other.
Both forms will be read by the same team here.
Which Contact Form is easier for you?
Please note: AccuRx online consultation was on trial for 3 months. This has now expired. Our practice will evaluate the experience and reflect to the health authorities. | Contact Form type 1: eCONSULT ONLINE SERVICE AVAILABLE EVERY WORKING DAY. More info- Watch: What is eConsult, and How does it work? |
13.11.2026 Advise do not use eConsult today - there is a risk your request can be delayed by Microsoft outage CLICK BELOW TO START eCONSULT  |
13.11.2026 Advise do not use eConsult today - there is a risk your request can be delayed by Microsoft outage CLICK BELOW TO START eCONSULT .png)
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SELF SERVICE ONLINE
Online services may help when it is difficult to come to the surgery. Your log in details are reserved for you, please reclaim your ID and passwords.
You can request repeat prescriptions, see your blood test results, via Patient Access , NHS App, or my GP App.

https://www.patientaccess.com/ https://www.nhs.uk/nhs-app/ https://www.mygp.com/index.html
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How to manage your notification preferences
- Log in to the NHS App.
- Select the Account icon in the top corner.
- Select Notifications.
- Follow the link to your device settings.
Turning your notifications on or off may take up to 24 hours to take effect.
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CHECK YOUR MEDICAL RECORDS ONLINE
From November 2023, the NHS allow most people to see their GP records online.The first time you will need to register an account for security.You will be able to see your test results, and also comments made by your doctor.For a demonstration of how to check test results, please go to the secion Referrals, Blood tests, X-rays.https://www.alexandrasurgery.com/info_form.aspx?p=16 |  |
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ACCESS TO THE GP SURGERY
REGISTER AS NEW PATIENT
Follow the link below
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If you prefer to register with paper forms, please look up the top menu bar, select 'New Patients'.
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PRACTICE INFORMATION LEAFLET

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NO RIGHT TO STAY IN UK, OR NO PERMANENT ADDRESS?




IF YOU FIND IT HARD TO COMMUNICATE IN ENGLISH:
Our staff speak several languages - please ask.
We can arrange translation in these languages:


APPOINTMENTS IN THE EVENINGS, ON WEEKENDS AND BANK HOLIDAYS
Appointment with GP or Nurse - at GP Hub.
How to book appointment:
Call 0330 053 9499

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Visit us on Facebook https://www.facebook.com/alexandrasurgery.co.uk
Follow us on Twitter https://twitter.com/AlexandraSurg
(Site updated 13/11/2026)