Dear Patient,

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

Patient Participation Group

What is a PPG?

The Patient Participation Group (PPG) is a group of all patients registered with the surgery, they may have no medical training but have an interest in the services provided.

The aim of the PPG is to represent patients' views and cross barriers, embracing diversity and to work in partnership with the surgery to improve common understanding.

The PPG members profile reflect a range of age, gender and ethnicity.

We also welcome new participants from patients who have joined the practice recently.

Please speak to / email our Practice Manager, Abhi Sivananthan, if you are interested in joining the group:
alexandrasurgery@nhs.net

How does the practice engage with the PPG?

• Face-to-face group meetings #
• Email for personal discussion
• Open forum via social media [please contact Abhi]

# The last meeting was dated 04.09.2019.
Since the pandemic, we have not gathered in person, although some of us have met online.
We hope to resume in-person meeting so those who do not have internet access can take part.

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Friends and Family Test

We welcome patient feedback to tell us what we are doing right and what we can improve.

Please take the Friends and Family test  !

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SURVEY

Tell us what you think about the alternative ways to access GP services

26.05.2020

The Covid-19 (Coronavirus) pandemic has obliged GP practices to provide a smaller range of services. Partly this is for safety reasons, and partly because the hospitals have restricted referrals and test requests from GPs.

We continue to provide consultations, repeat prescriptions, medical certificates and letters, and we are able to do this in a number of ways:

• telephone call
• AccuRx video call (via smart phone)
• e-Consult (24/7 online service)
• Doctor Link
• EMIS Patient Access online
• email
• fax
• face-to-face at the practice on a solo basis without waiting 
• referral to GP Hub
• referral to Coronavirus Hot Hub

With the gradual relaxation of the lockdown, we look forward to reopening at some time.

We would like to know, when we reopen, if it will be useful to keep some of these options available to you, or mothball all of them until a future pandemic?

Please answer our brief survey:

https://forms.gle/pZFJMQmNSfqSyzqD9  or

https://www.surveymonkey.co.uk/r/22WRMXN

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PROGRAMME

2014-2015

11 Feb 2015

General meeting

• Priority areas for improvement and Action plans
• Key Performance Indicators (KPI) reviewPatient Group
• Follow up to previous year's improvement plans

21 Mar 2015

Turkish-speaking patients meeting

• Discussion of health needs prevalent in ethnic group
• Diet and Nutrition
• Access and liaison

2015 - 2016

30 Jan 2016

Diabetes services meeting

2016 - 2017

19 Nov 2016

Tamil community meeting

Use of Online Access (recurring sessions)

2017 - 2018

2017

Changes in the practice

2018 - 2019

12 Sep 2018

Technology and self help

2019 - 2020

4 Sep 2019

Health risk calculators

2020 - 2021

Jun 2020

Coronavirus update

Oct 2020

Coronavirus update

2021-2022

Oct 2021

Forthcoming CQC visit

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2023-2024

Oct 2023

Access to GP records online

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Call or write to us:

Ms Abhi Sivananthan (Practice Manager)

020 88882518 / 88890492

alexandrasurgery@nhs.net

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The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Patient participation group report 2012-13

Patient participation group report 2013-14

Patient participation group report 2014-15

Patient participation group report F85675 2014-15

Patient participation group report 2015-16

Patient participation group minutes 2015-02-11

Application for Online Access 2015-02-11

Patient participation group minutes 2015-03-21

Patient participation group report KPIs 2015-09-30

Patient participation group report Disease registers 2015-16

Patient participation group report Minor surgery infection audit 2016-01-01

Patient participation group minuted 2016-01-30

Patient participation group report 2016-01-30

Patient participation group report QOF cardiovascular 2015-16

Patient participation group minutes 2016-11-19

Patient participation group report 2016-17

Patient participation group report 2017-18

Patient participation group report QOF indicators 2017-18

Patient Participation Group report 2018-19

Patient Participation Group report 2019-20

Patient Participation Group report 2020-21 - June 2020 Coronavirus update

Patient Participation Group report 2020-21 - October 2020 Coronavirus update

Patient participation group report Service usage during lockdown 2020-10-10

Patient participation group report Service usage (Part 2) 2020-12-01

Patient Participation Group survey report - patient opinion on measures introduced during lockdown 

Patient Participation Group presentation - Coronavirus vaccine (2021-Feb)

Patient Participation Group report CQC visit 18.10.2021

Patient participation group report Quality assurance 2021-10-25

CQC Inspection Report 2021-12-22

Patient participation group consultation CCTV 2022-03-28 

Patient Participation Group report High blood pressure 2022-05-01 

Patient Participation Group report CCTV DPIA 2022-05-03

Patient Participation Group report CCTV policy 2022-05-04

Patient Participation Group report Out of Hours GP appointments - consultation exercise 2022-06-12 

CQC Inspection Report 2022-07-04

Patient Participation Group report Repeat Prescription Policy Update 2022-07= 

Patient Participation Group report Paramedic 2022-11-03 

Patient Participation Group report Online access to GP records 2023-10-26

    ⋆⁺₊⋆ ☾⋆⁺₊⋆h

28.03.2022

We are considering installation of CCTV on our surgery premises.

Understandably some patients may have concerns.

We are holding a virtual consultation with the PPG, inclusive of all registered patients.

This will run for one month from the beginning to the end of April.

Please see the What's New page.

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12.04.2021

Your GPs are happy to continue providing services at the surgery on Alexandra Park Road.

Article for your patient newsletter

From NHS North London Partners in Health and Care

We are joining up your health and care records to improve the local services you receive.  What does this mean for you?

Being able to see your health and social care records at any time and in different places means health and care professionals can make quicker and safer decisions about your care.

We all use a wide range of health and care services in our lives, whether it’s a visit to see your GP, a hospital appointment or receiving a visit from a social worker.  We don’t receive our all of our care in one place or from a single organisation.  We may see our GP locally, but go to a hospital in another borough.  If we need emergency care, we may be taken to the most appropriate accident and emergency unit, which may be some distance from where we live.

When this happens, each organisation keeps a record of the care we receive; in the past, these records were on paper, but now this is usually an electronic record held separately by each organisation. 

We are one of a number of GP practices, who are part of a scheme to join up the electronic health and care records of all adults and children in north central London.

Health and care professionals have shared information on paper for many years – we now plan to do this using digital technology. Joining up records in five boroughs (Barnet, Camden, Enfield, Haringey and Islington) is a building block for future plans to join up records across the whole of London but until this happens, your joined-up record will cover these five boroughs.

Most of your current health and care information, such as medication and allergy history, the summary of your care from past hospital stays and future appointments will be included. This will be your recent history as health and care services have not always recorded this information on electronic systems. Sensitive information such as sexual health, HIV status, fertility treatment records, domestic violence and criminal records will not be included.

Over time, it will also include information from other organisations that provide NHS and local authority social care services. (We do not currently plan to include children’s social care records) 

If you don’t want to be part of the joined-up record, you can opt out now, or at any point in the future.   More information and a detailed privacy notice can be found at:

www.northlondonpartners.org.uk/joined-up-care-record

We say a fond farewell to Patsy Creed, who has been with the practice for as long as many of us remember.

Patsy is moving to a more tranquil location, far from the madding crowd !

We wish her and her family all the best.

Abhi Sivananthan will take over as practice manager, and also help with running of the Patient Participation Group. 

Patsy leaving