Comments and Suggestions
We are always looking for ways to improve our services. If you wish to informally discuss any issues, please let any member of staff know. He/she will pass on your message to the Practice Manager Abi, who will be happy to speak with you in person or on the telephone.
Ms Abhi Sivananthan
Tel 020 8888 2518 / 8889 0492
Email alexandrasurgery@nhs.net
Fax 020 8888 3815
Complaints
If you wish to make a complaint, please address this to Abhirami Sivananan the Practice Manager in the first instance.
Ms Abhi Sivananthan
Tel 020 8888 2518 / 8889 0492
Email alexandrasurgery@nhs.net
Fax 020 8888 3815
She will acknowledge receipt of your complaint, and indicate a timescale for investigation and further reply if this is necessary.
You may wish to obtain advice or support for your complaint process from an independent NHS Complaints Advocacy service:
Address: C/O VoiceAbility
United House, North Road, London N7 9DP
Tel: (Helpline): 0300 330 5454
Textphone: 0786 002 2939
Fax: 0330 088 3762
Email: nhscomplaints@voiceability.org
Patient Participation Group
We also invite our registered patients to join our discussion about problems and challenges that we face, help us find possible solutions, and review any progress afterwards.
If you are interested in taking part, please get in touch with the Practice Manager,
Ms Abhi Sivananthan
Tel 020 8888 2518 / 8889 0492
Email alexandrasurgery@nhs.net
Fax 020 8888 3815
http://www.alexandrasurgery.com/ppg_form.aspx